TERMS OF SERVICE
Last updated: Jan 6, 2026
These Terms of Service (these "Terms") explain the relationship between Rift Technologies Incorporated ("rift", "we" or "us") and you, when you (i) access and use rift and its related domains (together, the "Website") and/or (ii) use rift's proprietary lead routing and scheduling software applications (including all related documentation, updates, and upgrades) and any other services offered by rift (the foregoing items (i) and (ii) together, the "Services").
You may use the Services only in accordance with these Terms. We may update these Terms from time to time. Material changes will be effective 30 days after posting; non-material changes are effective immediately. When we make changes, we will revise the "last updated" date above and, for material changes, notify you via email or in-app notification. Your continued use of the Services after changes become effective constitutes acceptance. If you do not agree to the revised Terms, you must stop using the Services.
These Terms, together with our Privacy Policy, form an agreement between you and rift. By using the rift Services, you represent to us that you are legally competent to enter into this agreement.
You may use the Services only if you have the legal power and capacity to form a contract with rift. If you are using the rift Services on behalf of your employer, your acceptance of these Terms is deemed an agreement between your employer and rift and you represent and warrant that you have the authority to bind your employer to these Terms.
You may not access the Services if you are our direct competitor, except with our prior written consent. In addition, you may not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
Your Data
"Your Data" means any data and content stored or transmitted via the Services by or on behalf of you or your end-users (which may include data you elect to import from third party services you use). This includes lead information, calendar data, meeting details, spreadsheet content, and anything else you enter or upload into rift.
In order to use our Services, you may link third-party accounts (such as Google Calendar, Google Sheets, Google Meet, Zoom, or Slack) to your Services account and we require that you grant us certain rights with respect to Your Data. For example, with your permission (which you are granting by using the Services), the Service will obtain access to your calendar in order to display your availability and create meeting bookings on your behalf. You retain full ownership of Your Data.
We transmit, store and copy Your Data in order to display and index it, to make backups, to prevent data loss, and for other technical and functional uses. Your acceptance of these Terms gives us the permission to do so and grants us any such rights necessary to provide the Service to you, only for the purpose of providing the Service (and for no other purpose). This permission includes allowing us to use third-party service providers (such as Amazon Web Services) in the operation and administration of the Service and the rights granted to us are extended to these third parties to the degree necessary in order for the Service to be provided.
You are solely responsible for your conduct, the content of Your Data and your communications with others while using the Services. For example, it's your responsibility to ensure that you have all rights and permissions needed to comply with these Terms and to avoid infringement or violation of any rights of others. You will be responsible for your users' compliance with these Terms and will use commercially reasonable efforts to prevent unauthorized access to or use of Services, and notify us promptly of any such unauthorized access or use.
You acknowledge that rift has no obligation to monitor any information on the Services and that we are not responsible for the accuracy, completeness, appropriateness, safety or legality of Your Data or any other information or content you may be able to access using the Services.
Your rift Account
You are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with your account. You must immediately notify rift of any unauthorized uses of your account or any other breaches of security. rift will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.
You will use the Services only for your internal business purposes and in accordance with applicable laws, rules and regulations. You are responsible for all of your activities that occur within, through or as a result of your use of the Services. You agree that you will not use the Services for unlawful purposes or to engage in any illegal, offensive, indecent or objectionable conduct, including violation of any third party privacy or other rights.
You hereby warrant, represent and agree that:
The Service may only be used for lawful purposes.
You are solely responsible for all activities that occur in your account(s) and for the security of your passwords.
Notwithstanding anything to the contrary herein, rift has no liability of any kind (whether by contract, tort or otherwise) for any unauthorized access to your or your users' accounts as a result of your actions or inactions.
Sharing Your Data and Your Privacy
Subject to the limited exceptions specified in our Privacy Policy, until you choose otherwise, all of Your Data remains visible only to you. However, the Services do allow you to share Your Data with others. If you choose to share Your Data, we cannot be responsible for what those other users do with Your Data, so please carefully consider what you share and with whom you share it.
We may access Your Data only to provide support at your request. Such access is limited to what is necessary to resolve your issue, is logged, and is restricted to authorized personnel subject to confidentiality obligations.
We will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality, and integrity of Your Data as described in our Privacy Policy. We do not guarantee that Your Data will be free from loss, theft, misuse, or unauthorized access, disclosure, alteration or destruction.
You acknowledge that it is your responsibility to use a secure encrypted connection if you wish to protect Your Data when you are transmitting it to us and to keep your own backup copies of Your Data. You are solely responsible for protecting your passwords, limiting access to your computers and devices, and signing out of the rift Services when you are not using them.
Disclaimer of Warranties
YOUR USE OF THE SERVICES AND THE SERVICE CONTENT IS AT YOUR SOLE RISK. THE SERVICES AND THE SERVICE CONTENT EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE AND OUR SUPPLIERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF THE SERVICES OR ANY SERVICE CONTENT, AND YOU RELY ON THE SERVICES AND SERVICE CONTENT AT YOUR OWN RISK. ANY MATERIAL THAT YOU ACCESS OR OBTAIN THROUGH OUR SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY MATERIAL THROUGH OUR SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH OR FROM OUR SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. SOME STATES MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
Your Responsibilities
Information and content accessible through the Services may be protected by intellectual property rights of others. Please do not copy, upload, download, or share any information or content unless you have the right to do so. You, not rift, will be fully responsible and liable for what you copy, share, upload, download or otherwise use while using the Services. You must not upload spyware or any other malicious software to the Service.
You, and not rift, are responsible for maintaining and protecting all of Your Data. rift will not be liable for any loss or corruption of Your Data, or for any costs, fees, or expenses associated with backing-up or restoring your Data.
If any information related to your account changes, you must notify us promptly and keep your information current. The Services are not intended for use by you if you are under 18 years of age. By agreeing to these Terms, you are representing to us that you are over 18.
You will not engage in activity that would cause rift to violate any laws and regulations, and you agree that you will indemnify rift for any fines, penalties or other liabilities incurred by rift for your failure to comply with these provisions.
You shall pay all fees for the rift Services as specified in the billing section of the rift Services, or Order Form, if applicable. Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever. You are responsible for paying all taxes associated with your purchases. You agree that your purchases are not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by us regarding future functionality or features.
Copyright Infringement and DMCA Policy
If you believe that material located on or linked to by rift violates your copyright, you are encouraged to notify rift at legal@rift.com.
Canceling Your Account
The rift Service is billed in advance in accordance with our pricing schedule and all payments are non-refundable. All subscriptions, whether monthly or annual, will auto-renew on the scheduled renewal date unless a cancellation is requested by the customer prior to the renewal date. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.
You can stop using our Services at any time. To cancel your account, send a request to our support team via support chat in your customer portal or via support@rift.com.
We may suspend or terminate your access to the Services if: (a) you violate these Terms; (b) your use creates legal liability or risk to us or other users; (c) you fail to pay fees when due; (d) required by law; or (e) necessary for security reasons. Where feasible, we will provide advance notice before suspension or termination, except in cases requiring immediate action (e.g., security threats, legal requirements, or repeated violations).
Upon termination, you may request export of Your Data for up to 30 days. After that period, we may delete Your Data from our systems.
Indemnification
You shall indemnify, defend and hold harmless rift from any and all third party claims and related losses, liability, damages and/or costs (including attorneys' fees and costs) arising from (i) any content, (ii) your use of the Services, or (iii) breach by you or your content of any law or these Terms.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL RIFT OR ITS AFFILIATES, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL (INCLUDING LOSS OF USE, DATA, BUSINESS, OR PROFITS) DAMAGES, REGARDLESS OF LEGAL THEORY, WHETHER OR NOT RIFT HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; (B) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES GREATER THAN THE AMOUNTS PAID BY YOU TO RIFT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Miscellaneous
This Agreement constitutes the entire agreement between rift and you concerning the subject matter hereof. We may update these Terms by posting a revised version as described above.
Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the state of Delaware.
Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. ("JAMS") by one arbitrator appointed in accordance with such Rules. The arbitration shall take place in San Francisco, California. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys' fees.
If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.
You may not assign your rights under this Agreement to any other party without rift's express written consent; rift may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.
Contact Us
Any questions about these Terms should be addressed to legal@rift.com.
Company: Rift Technologies Incorporated
Address: 10 Arkansas St Suite K, San Francisco, CA 94107
Email: legal@rift.com
Website: www.rift.com